MEMO DATE: Â Â Â Â Â Â Â Â 26/04/2007 TO: Â Â Â Â Â Â Â Â ALL STAFF FROM: Â Â Â Â Â Â Â Â JO bulge SUBJECT: Â Â Â Â Â Â Â Â SOCIALLY DIVERSE CUSTOMERS AND COLLEAGUES Working in the mental reception industry requires us to develop sound conversation and circumspection skills to interact effectively at various levels with congenital customers and a panache customers. In decree to achieve this exclusively employees need to be ethnically certified. Culture mickle be defined in many appearances, but usually includes the elements that ar important to a chemical group of race. Culture nitty-gritty the way we do things - our way of life, the way we dress, the values we uphold, the beliefs we foster, the way we prepare and serve provender and the way we greet people, it makes us who we are. Being culturally aware enables us to: - Â Â Â Â Â Â Â Â Be to a greater extent tolerant and understanding of differences. - Â Â Â Â Â Â Â Â Appreciate, send for and respect the needs and expectations of our colleagues and customers. - Â Â Â Â Â Â Â Â hinder cultural stereotyping which assumes that all people in a occurrence culture or group are the same. - Â Â Â Â Â Â Â Â Minimise affirmable cross-cultural misunderstanding, embarrassment, offence or conflict. Misunderstandings croupe arise if the cultural differences of customers and work colleagues are not anticipated. Often these difficulties occur because of misfortunate communication, lack of patience, lack of empathy or judgements made based on someones own cultural values. Strategies can be developed by employers and employees to ensure that all customers are valued and treated with respect.
As individuals, there are measures that can be employed to incite and promote effective communication and understanding within the workplace. whatsoever suggestions include: - Â Â Â Â Â Â Â Â Being beaten(prenominal) with local cultural sites and religious centres. - Â Â Â Â Â Â Â Â take a leak empathy with others views on ethics. - Â Â Â Â Â Â Â Â rehearse simple gestures to ease language barriers. - Â Â Â Â Â Â Â Â keep down discriminatory jokes. - Â Â Â Â Â Â Â Â Avoid cultural stereotyping and inappropriate body language. - Â Â Â Â Â Â Â Â pulmonary tuberculosis training sessions to recrudesce staff. - Â Â Â Â Â Â Â Â Learn celebrations... If you want to get a full essay, order it on our website:
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